Frequently Asked Questions

Everything you need to know about shopping at ROA Official Store.

What is the standard shipping timeframe?

We offer standard shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How can I track my order?

Once your order is dispatched, you will receive an email containing a unique tracking number and a link to monitor your package's progress in real-time.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.

Which payment methods do you accept?

ROA Official Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your products ethically manufactured?

Yes, we are committed to sustainable fashion. All our garments are produced in certified factories that adhere to fair labor practices and utilize high-quality, durable materials.