Returns & Exchanges

At ROA Official Store, we stand by the quality of our fashion collections and offer a 30-day window for returns or exchanges on all unworn items with original tags. We strive to make your shopping experience seamless, ensuring you find the perfect fit and style for your wardrobe.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

3

Ship the Items

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the returned goods, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing